Privacy Policy

Effective Date: Jun 26, 2025

At Royz Market ("we," "us," or "our"), accessible from our online store, protecting your privacy and ensuring the security of your personal information is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or communicate with us.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our store:

Personal Identity & Contact Data: Name, email address, shipping address, billing address, phone number, and preferred language.
Transaction & Order Data: Details about the products you purchase, cart items, order history, and payment status. (Note: We do not store full payment card numbers on our servers; all payment processing is handled securely by PCI-compliant payment gateways).
Account & Communication Data: Login credentials, customer support communications, and feedback.
Technical & Usage Data: IP address, browser type, device information, operating system, pages viewed, and referral URLs collected automatically via cookies and tracking technologies.

2. How We Use Your Information

We use your personal information for legitimate business operations, including:

Order Fulfillment: Processing orders, arranging international shipping via third-party carriers (e.g., Hong Kong Post), calculating taxes/shipping fees, and sending order confirmation and tracking updates.
Customer Support: Responding to inquiries, resolving shipping or product issues, and providing localized assistance.
Store Improvement: Analyzing site usage, optimizing layout and product offerings, and diagnosing technical problems.
Marketing & Communications: Sending promotional updates or newsletters (only if you have explicitly opted in). You may opt out at any time.
Legal & Regulatory Compliance: Preventing fraud, enforcing our Terms & Conditions, and complying with applicable laws and customs requirements.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your data only with trusted third parties necessary to operate our business:

Logistics & Delivery Partners: Third-party carriers (such as Hong Kong Post and local destination postal/courier services) to fulfill and deliver your parcels.
Payment Processors: Secure third-party payment gateways to complete transaction authorizations and prevent payment fraud.
Service Providers: Cloud hosting, IT support, analytics, and email delivery service providers who assist in operating our website.
Legal Obligations: Government authorities, customs agencies, or law enforcement if required by law, subpoena, or to protect the safety and rights of Royz Market and our users.

4. International Data Transfers

Because Royz Market operates out of Hong Kong and delivers products globally, your personal information may be transferred to, stored, and processed in Hong Kong or the destination country of your order. By placing an order, you consent to the transfer of your information across international borders to fulfill your transaction.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking tools to enhance your browsing experience, remember your shopping cart items, and analyze web traffic. You can choose to disable cookies through your individual browser settings; however, doing so may affect the functionality of certain store features (such as checkout).

6. Data Security & Retention

Security: We implement administrative, technical, and physical security measures (including SSL encryption) to guard your personal data against unauthorized access, loss, or misuse.
Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, complete orders, resolve disputes, and maintain tax/financial records required by Hong Kong law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access & Rectification: The right to request access to or correction of the personal data we hold about you.
Deletion: The right to request that we delete your personal information, subject to legal and statutory record-keeping requirements.
Opt-Out: The right to unsubscribe from marketing emails at any time via the link provided in the email.

To exercise any of these rights, please contact our privacy team.

8. Third-Party Websites

Our website may contain links to external sites (such as postal tracking portals). We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy statements upon visiting them.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated "Effective Date." Continued use of our site following any changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Store: Royz Market
Contact: Customer Support Form / Official Email Address