Terms & Conditions

Welcome to our online store. By accessing, browsing, or making a purchase on this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Provisions

Operator: This website is operated by Royz Market ("we," "us," or "our").
Eligibility: By using this site, you represent that you are at least the age of majority in your country or jurisdiction of residence.
Service Modifications: We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time by posting updates to our website.

2. Product Information & Availability

Product Descriptions: We attempt to display our products, including food items, pastries, specialty goods, and groceries, as accurately as possible. However, slight variations in packaging or appearance may occur.
Perishable Items & Shelf Life: Certain food items and fresh pastries have short shelf lives. Customers are responsible for reviewing product descriptions and selecting appropriate shipping methods to ensure freshness upon arrival.
Availability & Limits: All orders are subject to stock availability. We reserve the right to limit sales quantities per person, household, or order at our discretion.

3. Pricing & Payment

Currency & Pricing: All prices are displayed in the store's listed currency and do not include shipping fees or import duties unless explicitly stated.
Price Changes: Prices are subject to change without prior notice.
Payment Methods: Full payment is required at the time of order placement. We accept standard credit cards and designated online payment gateways. Orders will only be dispatched once payment clearance is confirmed.

4. Shipping & Delivery Policy

Dispatch: Orders are typically dispatched from Hong Kong within 3 business days of receiving confirmed payment.
Carriers: International delivery is fulfilled via Hong Kong Post or other designated third-party carriers.
Package Weight & Split Shipments:
- The maximum weight limit per order is 30 kg.
- If an order exceeds the maximum package weight limit allowed by the selected shipping method, the order may be split and shipped in two or more separate parcels.
- Single items exceeding 2 kg are subject to specific carrier restrictions (e.g., cannot be shipped via Ordinary Mail or e-Express+).
Delivery Estimates: Stated delivery times are approximations provided by third-party carriers and are not guaranteed. We are not liable for transit delays caused by weather, peak holiday seasons, or carrier disruptions.

5. Customs, Import Duties & Local Regulations

Import Taxes & Duties: International orders may be subject to import duties, taxes, tariffs, or custom clearance fees levied by the destination country. All additional customs charges are the sole responsibility of the customer.
Customs Inspections & Delays: We have no control over destination customs policies. Delivery delays caused by local customs clearance procedures are beyond our control.
Prohibited Items: It is the customer’s responsibility to ensure that the products ordered (especially food items, meat byproducts, or perishable goods) comply with the import laws and agricultural regulations of the destination country. We are not responsible for items confiscated, destroyed, or returned by customs authorities.

6. Returns, Refunds & Cancellations

Perishable Goods: Due to hygiene, food safety, and short shelf-life constraints, all sales of food, pastries, and perishable products are final and non-refundable.
Order Cancellation: Orders cannot be canceled or modified once they have been processed or shipped.
Damaged or Incorrect Items: If you receive damaged or incorrect items, you must contact our customer support within 48 hours of delivery with clear photo/video evidence and your order number. Replacement or shop credit will be evaluated on a case-by-case basis.
Unclaimed or Undeliverable Parcels: If a package is returned to us due to an incorrect shipping address provided by the customer, failed delivery attempts, or refusal to pay local customs duties, the customer will be responsible for any re-shipping costs. Original shipping fees are non-refundable.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Royz Market shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products, transit delays, or shipping disruptions handled by third-party carriers.

8. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

9. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us via our website customer support form or at our official support email address.